Our Policies

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Balloon Flights & Balloon Flight + Brunch Packages:

If you must cancel your reservation for any reason, please contact us by phone at least 48 hours prior to your flight date to avoid charges. If for any reason Balloons Above the Valley must cancel your flight due to weather there is no charge to your credit card. You will also have the option to reschedule on our next available date. If you have any questions please contact us any time.

Balloon Flight + Brunch + Wine Tour Package:

If you must cancel your reservation for any reason, please contact us by phone at least 48 hours prior to your flight date and 72 hours prior to your wine tour date to avoid charges. If for any reason Balloons Above the Valley must cancel your flight due to weather there is no charge to your credit card for the flight and champagne brunch portion. You will also have the option to reschedule your balloon flight on our next available date. If Balloons Above the Valley must cancel the flight due to weather your wine tour reservation will still go on as scheduled for that day. If you have any questions please contact us any time.

Group Flights:

If you must cancel your reservation for your group flight for any reason, please contact us by phone at least two weeks prior to your flight date to avoid charges. If for any reason Balloons Above the Valley must cancel your flight due to weather, we will issue a refund to your credit card. You will also have the option to reschedule on our next available date. If you have any questions please contact us any time.

Exclusive Flights:

If you must cancel your reservation for your exclusive flight for any reason, please contact us by phone at least two weeks prior to your flight date to avoid charges. If for any reason Balloons Above the Valley must cancel your flight due to weather, there will be no charge to your credit card. You will also have the option to reschedule on our next available date. If you have any questions please contact us any time.

Gift Certificate/Special Promotions:

(Any Gift Certificate Purchase)
If you must cancel your reservation for any reason, please contact us by phone at least 48 hours prior to your flight date to avoid your gift certificate from being voided. Our gift certificates are non-refundable, however they are fully transferable. If Balloons Above the Valley must cancel your flight due to weather we are happy to reschedule you for another day. We cannot issue a refund once your gift certificates are purchased. If this is a concern please consider our fully refundable internet reservation option. If you have any questions please contact us any time.

You may want to review our FAQ page...

This page will answer many questions and has a lot of great information.  If not, feel free to contact us.

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