Flight Cancellation Policies | Balloons Above the Valley

CANCELLATION POLICY

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Balloon Flights:

If you must cancel your reservation for any reason, please contact us by phone at least 48 hours prior to your flight date to avoid a full charge of the experience. If for any reason Balloons Above the Valley must cancel your flight due to weather, there is no charge to your credit card. You will also have the option to reschedule on our next available date. If you have any questions, please contact us any time.

Private and Group Flights:

If you must cancel your reservation for your group flight please contact us by phone at 707-253-2222. If for any reason Balloons Above the Valley must cancel your flight due to weather, we will issue a refund to your credit card. You will also have the option to reschedule on our next available date. If you have any questions please contact us any time.

Gift Certificate/Special Promotions:

(Any Gift Certificate Purchase)
If you must cancel your reservation for any reason, please contact us by phone at least 48 hours prior to your flight date to avoid your gift certificate from being voided. Our gift certificates are non-refundable, however they are fully transferable. If Balloons Above the Valley must cancel your flight due to weather we are happy to reschedule you for another day. We cannot issue a refund once your gift certificates are purchased. If this is a concern please consider our fully refundable internet reservation option. If you have any questions please contact us any time.

You may want to review our FAQ page...

This page will answer many questions and has a lot of great information.  If not, feel free to contact us.